Cancellation & Refund Policy
Clear, transparent policies for ride changes, refunds, and cancellations
Customer Cancellation Policy
More Than 24 Hours Before Pickup
Refund: 100% Refund of Advance Amount Paid
6 to 24 Hours Before Pickup
Refund: 75% Refund of Advance Amount Paid
Less Than 6 Hours Before Pickup
Refund: 50% Refund of Advance Amount Paid
After Driver Assignment & Dispatch
Refund: No Refund
Driver & Operator Cancellations
Driver Cancellation & Fleet Issues
If the assigned partner driver cancels the ride, or if CABZII is unable to allocate a replacement vehicle due to operational constraints:
1. CABZII will prioritize arranging a replacement vehicle of an equivalent or upgraded category.
2. If a replacement vehicle cannot be sourced, the booking will be cancelled and a **100% refund of the advance payment** will be initiated immediately.
Refund: 100% Refund of Advance Amount Paid
Special Refund Cases
No-Show Policy
If the customer does not show up within 30 minutes of the scheduled departure time without communicating, it will be marked as a customer no-show (no refund of advance). If the driver is a no-show, a 100% refund will be issued.
Partial Refund Conditions
In case of midway vehicle breakdown or mechanical failure, if CABZII cannot provide a backup vehicle within a reasonable timeframe, a prorated partial refund based on the remaining distance will be computed and processed.
Failed Payment Policy
If money is debited from your account but the booking is not confirmed due to network issues, the payment gateway will automatically reverse the transaction and return the funds to your source account within 5–7 business days.
Duplicate Payment Policy
If you are charged twice for a single booking transaction due to network latency, the duplicate charge will be verified by our finance team and refunded in full to the original source within 3–5 business days.
Manual Refund Processing
IMPORTANT
Refunds are not processed automatically. Each request is manually audited by CABZII Operations to prevent fraud.
Approved refunds may be transferred through:
- UPI (PhonePe, Google Pay, Paytm)
- Original Payment Source (Credit Card / Debit Card / Netbanking)
- Direct Bank Transfer (NEFT/IMPS)
Refund Timeline
3–7 Business Days
Support Details
WhatsApp Support
+91 9885888767Email Support
support@cabzii.com